I placed an online order with Woolworths (Order: O***) which was returned to the warehouse due to an incomplete address being shared with the delivery driver

I placed an online order with Woolworths (Order: O***) which was returned to the warehouse due to an incomplete address being shared with the delivery driver. I was told I would be refunded via voucher. To date I have received no voucher. On 29 May 2026 I received a generic ticket-closure email (Ref: WW-427890-D6M2Y1) with no voucher code or attachment. When I followed up, I was repeatedly told "the voucher was sent on the 29th" and advised to check my email and SMS. I have checked both thoroughly, including spam. Nothing. I have now requested that Woolworths either forward the voucher email they claim was sent (with timestamp) or refund me to my original payment method. No resolution has been provided. This is poor service. A paying customer should not have to chase a refund for a delivery failure that was not their fault.