I ordered food and c...

I ordered food and cosmetics last month was promised to be delivered on the 3rd of july around 2pm i got a call that they wont be able to deliver on my side..they will cancel the order and refund i had already placed another order that was supposed to be delivered on the 7th..and i also cancel it hence i was not gonna get it..i have been calling parkview almost everyday last week,sending emails to customer service ..spoke to customer care service always promising thy will refund in 3 days its been 2 weeks now