I Never Questioned Woolies' Service - Until I Opened an Account

<p>I have been needing to collect my Woolies Store Card for the last week, however I have misplaced my ID book and so to make life easier I decided to just phone the Woolworths in Eastgate and find out if they would accept my Driver's License instead. I phoned around 12:00 and the woman I spoke to advised me that I would be able to use my Driver's to collect the card provided it is still valid (which it is). </p> <p> </p> <p>Upon arriving at the store I attempted to collect my card using my Driver's License but the lady who assisted me would not accept it and told me that I could not use my Driver's as it was a new card I was collecting, not a replacement - none of which was told to me on the phone. I pointed this out to her but both her and the other lady behind the counter insisted that I needed my ID to collect the card.</p> <p> </p> <p>Not only am I annoyed that the woman I spoke to on the phone misinformed me and caused me to waste time, petrol and money for parking going to the store for nothing, I am also disappointed with how the staff at the store handled the situation - I received no apology from them whatsoever, and instead they made me feel stupid for not having my ID with me. Overall this was a bad experience which has left me questioning whether I did the right thing by opening an account with them if this is how they treat customers after they have made a mistake. </p>