I need my last outstanding Certificate from Woolworths , in order to have my Name Cleared from Debt Counselling. Your help to advise me what I need to do now , 'THE WAY FORWARD', would be appreciated.

Good day HELLOPETER,

RE: FINAL PAYMENT OF R8,814.57 ON 30 NOVEMBER 2022 COULD NOT BE CONFIRMED BY WOOLWORTHS TO DATE, IN ORDER TO PROVIDE ME WITH A FINAL SETTLEMENT CERTIFICATE TO MY DEBT COUNCELLOR. -'DEBT RELIEVE: BLOEMFONTEIN, ME INA WEBSTER CELL *** DEBT COUNCELLING NUMBER CJ /JMM KIRSTEN -ID NO'S *** /***

After settling my Woolworths account on 30 November 2022, the Company could not yet traced the R8,814.57, in order to provide my Debt Councillor with a certificate to clear my name from 'DEBT COUNCELLING'. (Please note that I was under Debt Counselling to date)

Please note the following: On requesting the Company what my settling amount on my Credit Card was, I paid that amount in full on 30 November 2022. For this payment, I did an EFT payment by using the following: Payment was done on cell phone Online Banking, and should be from FNB to ABSA.

I have first chose Woolworths as a Public Recipient. By this decision, I automatically accept that the Funds would be credited to their Specific Bank Entity, although I new it would be Absa Bank. I indicated the amount of R8,814.57 to my Visa Card account. I indicated then my reference number and also the Company's reference number, that was actually my Credit Card number as reference. The only mistake I made, was by not indicating the correct reference number, as ******. (insert 8 instead of 55). The correct reference however should have been ***86 7025. (inserted 8 instead of 55).

Conclusion /dispute Although this reference was incorrect, the following information was very clear to trace my payment, that was Emailed to Woolworths Credit Department:

1. HISTORY STATEMENT from my FNB BANK Manager, confirming Trace ID. VODS67YD3W6J - (***0) and the payment of R8,814.57 was successfully escalated to Woolworths Credit Card division. 2. My FNB Notification of Payment R8,814.57 indicating Trace ID VODS67YD3W6J again successfully to Woolworths. 3. My FNB Cheque account statement indicating the same amount R8,814.57 as being paid out. 4. Copy of my personal ID card.

Please be advised that I have approached ABSA Bank also to provide me with a search statement that the funds were indeed being paid to Woolworths, but because of the Copy Law, I was only redirected to communicate with Woolworths myself.

My FNB Bank Manager hower advised me that Woolworths do has three proofs that the funds was indeed Transferred to Woolworths via ABSA Bank, and therefor Woolworths should be able to CONFIRM that my Account Settlement were done successfully. I need my last outstanding Certificate from Woolworths , in order to have my Name Cleared from Debt Counselling.

Your help to advise me what I need to do now , 'THE WAY FORWARD', would be appreciated.

Kind Regards,

Neels Kirsten On behalf of CJ /JMM Kirsten (Married ICOP) Email: *** Cell ***