I missed the function because of Woolworths

I ordered shoes online. I calculated and estimated very well their delivery time because the shoes I needed them for a specific evening function. The order was delivered early in the day. Perfect. I sent uber to go collect from home because i was already at the venue preparing. The evening came, only to find out that one shoe has a security store tag still secured which means i will not be able to wear the shoes. It was difficult even to put the shoe on because wooooow. I was very upset, because it was already late , besides where i was there is no Woolworths store . I could not remove the security by myself. Not to mention that i ended up not attending the function because i could not wear sneakers with the evening wear, thanks to Woolworths carelessness. I am disappointed and I when i sent in a complaint they just responded with a cold apology as if they dont care. I want them to credit me as an apology and to make up for my disappointment.