I have to pay for YOUR error!!!

Today I receive a shocking sms stating that Woolworths Financial Services (WFS) has logged me with THREE credit bureaus because my personal loan account is in arrears... WHAT?? Impossible!! My repayments go off via debit order and there was and is money in the account, so it's clearly a WFS error. After nearly an hour on the phone and having spoken to three different people, it emerges that WFT has a \technical error"in January"