I expected a lot from Woolies!

I ordered a gift for Father's Day on the 12th of June. The order was said to be delivered between the 14th and 15th of June. No delivery on Weekends and Public holidays (That's also disappointing, especially for weekends.) I call logged a complaint (19 June, a day after Father's Day!), but nothing! I call and the agent tells me that I logged the wrong address. But where was an sms/ call/ email to notify me that they are struggling to reach me? I use the same address as all the other delivery companies. Truly disappointed. I'm still waiting because now my order is under investigation. Really poor order tracking I must say!