I contacted Woolworths customers service on the 26 March 2025, requesting the settlement amount ony credit card, which the gave me and i advise the person that im paying it at that time

I contacted Woolworths customers service on the 26 March 2025, requesting the settlement amount ony credit card, which the gave me and i advise the person that im paying it at that time. And indeed the EFT was done on that day. Even if that was done but they still went and debit my account. But i thought it was late for them to reverse the debit order. I then contacted them again and requested them to reverse the debit as i have settled my account. They promised to do it . To cut the story short i am still waiting for my money even today. And i am spending daily because i am calling them daily. Today I requested to speak to the manager and Kholeka said she wont be able to put me through to the manager but i am now waiting for 2 things My Money and the Manager Can somebody telle how long does it take to refund a customer, its 14 days later today