I CANT BUY BUT I MUST PAY MY ACCOUNT

I am so disappointed in Woolworths in all the 16 years that I've been working I wanted to have a woolworths account & now that I have been approved I never thought it would be such a nightmare. First of all the first lady who assisted me when I received my temporary card in store 2 MONTHS AGO should have communicated every detail with regards to how to go about getting my permanent card & ALSO GIVING ME THE OPTION TO HAVE IT SENT TO MY NEAREST STORE, WHICH SHE FAILED TO DO. Im now faced with calling your client service since last week & again COMM'S A PROBLEM!The lady told me last week that she cant request my card because my acc is not paid. I went after work & paid my acc & this morning I contacted the customer service dept, AGAIN I was given the run-around when the consultant did all the security confirmation questions with me & asked me to hold the line &this call took my 10 minutes, during my working hours. when she returned to the call she said that she cannot help me & that I will need to go in store. I then had to drive now to woolworths menlyn only to be told they can request my card but I will have to wait 7 working days. I WANT TO PURCHASE ITEMS NOW BUT I CANNOT BUY!!!!