I CAN NOT BELIEVE WOOLWORTHS

To whom it may concern,

I am utterly dissatisfied with the service I have recently received at Woolworths Gardens Online.

Yesterday I ordered a few items for my daughter’s first day of creche and some items for myself as well.

I was advised that the delivery time slot would be between 16:00 and 17:00 and had so much belief that my order would arrive promptly as per Woolworths’ standard.

Under the special instructions, I left a note stating that the order should be delivered to the 2nd floor and advised them that they would need to let reception know to call me off the production floor as it was not my first time ordering online, hence I provided all the necessary details.

So I left the floor at around 16:10pm to make it easier on the delivery guy. I then went on my app to see how far he was only to discover that he has already been here 30 minutes PRIOR to the stipulated time!

I asked the reception if there was anyone from Woolworths and they advised me that he left because he was here for about 30 minutes with my order.

I then contacted the contact centre as no-one BOTHERED to contact me to advise me of the “time change” for delivery.

I made it clear that I needed them to deliver my items urgently for my 2 year old daughter’s first day at creche and confirmed that they also had a 18:00 – 19:00 timeslot which gave me a bit of hope that I would still receive my order yesterday, as per the Woolies Standards.

The consultant then advised me that she would get back to me with the process of the rescheduled order and then heard nothing back from her.

I went through my emails and found an email stating that they are processing my refund WHICH I DID NOT REQUEST! Why would I request a refund if I clearly stated that I urgently needed the items for my daughter’s first day at creche! And even agreed to rescheduling the order! This simply does not make sense!

To make matters easier for your staff, I sent an invoice detailing my order to avoid ANOTHER delay.

I sent another email this morning stating that I DO NOT want a refund and that I NEED the items no later than this morning and they only responded at 13:12 today!

I have STILL not received my order, and had to go to a Somalian shop in the morning to get yoghurts and juice for my child which resulted in me being late for my shift.

- - - - - So orders were then delivered at 4pm and the driver **** saying he waited an hour when he called me at 15:58 and I responded at 16:10

Bags are broken, Items were hanging outside the bags, I'm pretty sure that bread is not even fresh because that's yesterdays packed bags

I wish I had an option to attach the pictures of the bags and the call log