I app**** for a store card and was told I will receive feedback

I app**** for a store card and was told I will receive feedback.Today when I check my emails there was an email from Woolworths that says I should go to the store and collect a card.I went there and was very disappointed when I was told that my application is till pendingy question is who send me an email.I wasted my time and money I had to take 2 taxis to prominade from nyanga for them to tell me that.According to the Email it was sent on the 12 and today is the 14th why would Woolworths do that to say I must collect a card only to find that they are playing with me.