I am so disappointed and regret opening an account at Woolworths i felt insulated by the service i received

I opened an account and never received my card for 3months while waiting for the card i used my virtual card on my app to do transections for the first time i went to a Woolworths store to purchase using my card.I was so disappointed the card was blocked and i was requested for my ID when i submitted it i waited for 2hours for head office to unblock the card wich they never did saying someone tried to use the card **********ly mind you it was my first time using the card i was so disappointed on how i was treated ended up leaving the store and sent a few emails to head office wich were ignored.How is this possible that something like that can happen and how does customer service work