I am so annoyed

My mom passed away and I have been trying to close her accounts etc. Jet and Foschini (turn around time) was 48hours. Woolworths? Days of no feedback and I always have to email or call to follow up. The other day Insaaf sent me an email that claim is approved but with no details of what that meant. I asked him again after few days to explain as iv never done this before, then he said 5-10days for payment. What payment I ask? Does my late mom owe something? I'm really annoyed, I need closure when it comes to all my mom's accounts and woolworths is being really ***** and im the one who follows up all the time! I got an sms yesterday that the claim is paid..no explanation on what