"I am extremely not happy."

Bought juices that would expire in two days and decided to take them back first thing the next morning. Was told of a "Cold-chain policy" that I've never had of and for that reason i would not get my refund. I went on telling the manager that I respect their policy and I have no intention of arguing with them if they would show me where that policy is stipulated for customers to be aware of such. Obviously they could not answer me and went on to call an Ops manager that walked towards me with the worst attitude I've ever seen. Despicable attitude from the Ops manager by the name of David in Zevenwacht Mall, Kuilsriver. He kept on cornering me with question that were intended to be intimidating and displayed an opposite of what the Woolies brand is known to be. Had an appalling experience and wish to not have any kind of correspondence from Woolworths. All I needed was the policy proof that could not be provided to me and he took my juices and walked away with them telling me I will not be getting any form of refund from them.

Lost my money and respect for the Woolworths brand!!!