I AM BEYOND ANNOYED BY YOUR SERVICE!!

I went to one of your stores (Centurion Mall) yesterday 10/05/2020 to go get a few essentials, when i got to the counter, to purchase the things bought, my card DECLINED, asked the lady who was at the counter why my card was declining, she simply just said "I don't know". I then showed her an sms sent to me showing her my available credit, she then said "I'll go call my supervisor", her supervisor came through and she advised me that she would have to call your call center, knowing very well that they not operational, esp on Sunday's, she then requested one of the lady's to advise me that they closed, and that i should come back the following day. Leaving all the things purchased behind!! HOW EMBARRASSING!

Today, was the worst! I decided to drive all the way to Irene Mall as it is the closest Woolies store to me. Risked contacting the virus, wasted my petrol, and a days work, to be told that YOUR CALL CENTERS ARE CLOSED DURING THIS TIME. Again, I wasn't assisted.

So I decided to go back to the store were I was advised that I should come back during the week (Centurion Mall). Went straight to your customers services desk. Explained to the lady what the issue is, I'm not even sure what the issue is with my StoreCard, issued her with my ID booklet, a few minutes later, the lady advised me that she doesn't see anything wrong with my card as it is up to date, "Mam, your card is up to date, your card isn't in any errors and it's not even blocked", asked what could possibly be the issue, she couldn't advise. She then took down my details, ONLY TO BE TOLD TO WAIT FOR A DAMN CALL WITHIN THE NEXT 24 HOURS!!!

Its so funny when you guys want payment, i wasn't told my card is declining, but when we purchase things, its a completely different story! I WANT MY CARD SORTED OUT!