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Abid R

1 reviews | Active since Dec 2013

27 Jan 2017, 15:55

Humiliation by Woolworths Finanacials

<p>I have app**** for a Woolwoths Credit ard on 6 Jan 2017. Because of mishandling by Woolworths Financial Services (WFS) application expired despite providing all the required documentation. Sent the escalation emails to Complaints and CEO office. CEO office took the action and WFS recaptured the application.</p> <p>After a week of delay on Monday I was advised to go to one of the stores to take printed card but due to system failure, incompetence of store people and after wasting three hours card was not printed because of some organisational or IT issues.</p> <p> </p> <p>On 26 Jan someone contacted me to print and deliver the card to my desired address, on 27 Jan I come to know through WFS agent Mali that my application is canceled and new application is in process.</p> <p> </p> <p>Beside humiliation from Woolworths Finanacials Service, Credit Bureaus also peanalised my for multiple account queries within short period of time. WFS is responsible for humilation I have faced in entire process and because of WFS I am penalised by Credit Bureaus.</p> <p> </p> <p>No one has contacted me yet from WFS for further feedback on misshandling from WFS side.</p>

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Replies (1)
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Abid R's update21 Feb 2017, 15:20
Reviewer Update

CEO office got involved and Woolworths Finanacials was able to rectify. WFS also tried to accomodated the delay and convinience caused by their system.

Over all I am happy.