Huge inconvenience

One of the cashiers complained that they cannot see my name on the card as a result, I had to order a new card. A new card takes between 7-14 days to arrive. I'm trying to do an online shopping and my old card has been unlinked. Why do you unlink a card without notifying me. Moreover, now I must wait for 14 days to be able to do my online shopping. This is a huge inconvenience. The consultant has a nerve to tell me that I must go to the store and buy there. I mean, I can't be in the store, that's why I am ordering online. This is nonsense. Why didn't you deactivate the card after I have received the new card?