how is this customer service?

i did my usual weekly woolies fresh produce shop 2 sundays ago. That Tuesday i cleaned the pineapple for use in my salad for supper. upon cutting into the pineapple later that day i found white "mould" like marks inside. and the pineapple was dry where these marks appeared. i took a picture and them email woolworths as I was not going to drive all the way back to the store for an item that was about R16.00. Woolworths rep**** to me asking for the barcode, supplier code etc etc. i rep**** advising that I do not have that information as i had thrown the peels and tags away. to date i have not heard back from woolworths. is this the type of service you give to loyal customers.