Horrified

Bad service I received from Woolworths in Sandton by Pitso Matsoso. I wanted to buy beltong and flowers, as I got to the till I realized that the items were incorrectly priced. The ppc did not know what to do then she called her manager Pitso, who was so unapologetically rude. He told me that the policy is I’ll get the beltong free however I’ll have to pay for the flowers. When I told him that I know the policy and that’s not correct, we had to argue in front of other customers and staff. He rolled his eyes on me and told me since I’m clued up about the system I must see how to finish.

To cut long story short, when I asked him for his details smiled and wrote me his details and the store managers details and told me to feel free to contact SIFISO. I then said I want the complaint to be logged. He opened the system for me and told me to log it myself.

I was shaking and decided to leave. I’m still in shock. I love Woolworths and I shop there quite often and I don’t expect that kind of service from the manager nogal!!!

I’m disgusted by the level of his maturity and his attitude. He doesn’t represent the brand and it’s values.