Horrific Service

Good Day

We have placed a few orders with Woolies recently and I am disappointed at the service we are receiving. I sent multiple emails through about items being substituted on orders. We had never approved these changes. Again, I sent through multiple emails and Woolworths did not feel the need to respond.

The final straw was in regards to Order # ***

We placed an order for food items as well as clothing, A few days after the order was placed we received a call informing us that the food items were out of stock. We were okay with this and the customer service agent processed a cancelation for the food items.

I just went on to the Woolworths site only to see that the ENTIRE ORDER WAS CANCELLED by customer service. I called customer service and I was told nothing could be done about it. The only thing that could be done was to send an email through to lay a complaint. Some of these items were meant for a wedding next week and thanks to customer service we cant have these items. Items we specifically ordered early on in the quality sale. I cannot order these items now as they are out of stock.

If Woolies finds themselves incapable of running an online store please don’t offer this service to your customers. 100 similar sites are popping up daily and with the terrible service you offer I don’t see why people wont feel compelled to switch to these more efficient sites.