Horrid Service from Woolworths

For years now I have been trying to get a second card linked to my Woolworths store card so that my partner can buy on the same account when I am not around. After filling in the relevant forms at the woolworths store, the process dies a silent death. Whenever I follow up, the excuses I get are that its with Head Office or they can't find trace of the forms.

Now during Covid-19, I have been in Europe since end January. I then got stuck in Europe due to cover-19. I have been paying into my account even though I am not around to use the funds. However, my partner is in South Africa and needs to be able to use my store card.

I wrote to Woolworths, explaining all this and as usual I get shunted from pillar to post and now again its died a silent death.

I expected more from Woolworths and I expect them to sort this out urgently as it seems I won't be coming home in a hurry due to SA not opening up OR Tambo.

Come on Woolworths, up your game! This service to someone who has been your client for many years is TOTALLY NOT ACCEPTABLE!!!!