Horrible/ Worst service woolworths Credit Card department

I have a woolworths credit card and I hired a car on the 2nd of October through Bluu car rental. There was a hold of R2000 in my card and Woolworths advised that I wait 21 working days and the funds will be released back into my account.

I have followed up a number of times since the 21 days has passed. This morning I called Woolworths and instead my call was dropped without being assisted

Bluu car rental insist that there is nothing they can do as it is up to woolworths to release the hold

Woolworths credit card team need to be trained as I have been receiving different feedback

I am not happy at all and can this be resolved as soon as possible

I have wasted a lot of airtime trying to resolve this issue