HORRIBLE WOOLWORTHS ONLINE EXPERIENCE

Woolworths has the worst online service EVER.I placed an order on the 28th of April 2020 only to be notified it can only be delivered almost 2 weeks later on the 7th of May.After waiting for the delivery for so long I get a call on the 7th Of May 2020 to notify me that they dont have stock of what i ordered and I must just cancel the order as the Centurion Mall Woolworths store manager was not interested in finding a solution to the problem.I have called their customer care line and have been on hold for over 30mins and will most likely not get any assistance.What kind of business ETHICS is this Woolworths?