HORRIBLE WOOLWORTHS DASH EXPERIENCE!!

I recently encountered a highly disappointing situation with Woolworths online (dash). I made a purchase on the 02/07/2024 which they attempted to deliver however could not get ahold of me due to an old number that was linked to the app. Fine they took the order back to the store and an hour later when I asked them to re- deliver they advised they don't do that and that my order was already processed for a refund. I understood as it was my fault so I re ordered and the second delivery was sucçessful.

My isssue now is that no one sent me an email to advise about the refund to start with, secondly on their app it states the order was delivered and thirdly had I not called to enquire about my order no one would've bothered to send me an email and advise me of the issue.

Alright I proceeded to follow their advertised refund policy. Unfortunately, what followed was a frustrating and unsuccessful attempt to reclaim my funds. as Since the call I made on the 02/07/2024 I have not heard anything from them (FYI I updated my contact details). I called them on Tuesday the 09/07/2024 to no luck. I've sent emails on the 10/07/2024 to get a call asking me which order needs to be refunded, I advised the consultant and he said he'd call me back with feedback and never did. I called today the 11/07/2024 only to be told that my refund process was only actioned from yesterday the 11/07/2024.

Despite clearly meeting the criteria outlined in their policy, including the timely request and being the only person who's communicating the customer service is VERY Poor and unexpected to be honest.

It’s disheartening when a company fails to honor their own policies and disregards customer satisfaction. This experience has certainly left a sour taste in my mouth.