Horrible Woolworths Clearwater Service

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I visited Woolworths Clearwater on Sunday the 4th of April 2020 in the afternoon. The reason for my visit was to return my kids socks as my partner already secured them elsewhere.

I approached customer services and I was assisted by Nonhlanhla who showed no interest in our debacle. I greeted her and advised of my request. I provided the productd in good condition along with the pop, she requested the card used for the transaction, I advised I used for that purpose contact less method, I used a virtual card, tapped my FNB from the application embedded on my phone like all my other purchases. Nonhlanhla questioned me and said she will need the card and that without no refund will be made. I was surprised, she questioned me sarcastically *how am I supposed to refund you " my response was you are asking me,.This girl called I suppose her manager who was on site and they both said if l would not get a refund. I advised them of the transaction appearing o. my app and the virtual card indicating a card number and according to woolworths I won't get my money back.

Iam left with two pair of socks which I do t need, with a receipt and a virtual card with the transaction. Iam shocked and certainly feel like this is purely attitude that I received from these ladies.

All other stores are able to assist with all said documents and evidence. The funniest part is she verified woolies card used as it is a virtual card too but my refund can't be processed lol this is hilarious take both these women to training and immense soft skills training.

Please provide a solution as I drove to that store for nothing. I will take this to social media as I'm disgusted by the service received. See attached pics of transactions and your virtual woolworths card if these ain't evidence well Jesus must intervene