Horrible Woolies Dash Service

Good day,

I bought tomatoes from Woolworths last week Sunday using Woolies dash and immediately when they arrived I realised they were rotten to a point where they were dripping all over my other groceries. Upon that realisation I sent an email back to them with pictures of the rotten tomatoes as proof to indicate my dissatisfaction of the product hoping it will get resolved.

I was told that they are consulting with a technologist and they will get back to me as soon as they have feedback, to this date I haven’t received feedback and had to throw away the tomatoes as I could not use them.

I am not sure why it’s taking them so long to resolve this matter as there was proof. They be of the opinion that it’s just tomatoes that cost only R29.99 but to it’s the principle. They pride themselves with good customer service and the quality promise but they keep failing at that.

I need them to explain to me as to why someone felt it was a good idea to pact and sell me rotten tomatoes and why it’s taking over a week to resolve this matter.