Horrible staff

I am really upset at the level or should I say the lack of services I received from woolies dash!

On Tuesday I placed an order for my dad as I was not able to do a shopping run for him as he lives on his own. The address was accepted but when it was time for delivery the driver called to say that they don't deliver in that area because it's a dangerous area and wanted me to drive to to the m5 intersection to collect the stuff which just happens to be a smash abd grab intersection. That made made no sense, he was willing to wait for me there but not willing to dropped the goods at my father's house.

He the then handed the phone over tho the manager and said to they do not deliver to my area but will try his best to get someone to deliver and Sai he would keep me updated. I have not hear from that manger since then. I called the woolies dash number 4 times the phone was put down on me twice and I promised a call back twice still nothing! Wednesday I spoke to someone called mickeal, who said he would have his manger look into this and would call me back in 5 mins then it changed to later in the day and till today I have heard nothing! The only communication I received was from a girl called Gillian asking for a different card number to do the refund and text message telling to collect R100 voucher at a woolie store. I am still waiting for my refund! I am so mad! Not only did the driver discrimate against the area I stay it, i was **** to by his manager who promised he would try to have the delivery done, calls were never returned, calles were dropped on me then only to wake up the next morning to see that the delivery was cancelled with no communicate. I am fed up with bab service from woolies im not sure what the mentality is behind this horrible service but i am not happy and the compensation offered is an insult since I've since been chasing to find what's happening. What breaks my heart even more is that these things were bought from my dad who is a pensioner, he lives alone, my dad is someone who does not bother his kids because feels we to busy for him. If I didn't have have family that lived close by, my dad would have gone to bed with no food! So i expect my refund to be done by COB today and expect decent compensation so my dad can get him a few things at woolies. My parents only ever shopped at woolies when we're kids for everything anf my daddy who is 65 years old swears woolies is the best super market. I'm struggling to see that after how I was treated this week.