Horrible service with no solution to a problem they created

What a horrible experience and in still waiting for a solution. It's not my first time ordering from woolworths dash. Firstly you are forced to pay a tip upfront.

The driver didn't deliver or even drive to the my address I watched him on the app sit 500m away from my home for 20 mins. There is no option to chat to the driver. He didn't make the trip and returned my package that I've already paid for. I then called in and spoke to fortunate (who had the laziest attitude) with a very lengthy discussion... She took my details down and assured me they on the way with my package. Waited like a idiot and no one showed up. I had to call back and was told by nosipho that no one is coming. If I didn't call I'll still be waiting outside. Nosipho then made more excuses and did it will take a week to refund me,yet it took a second to take my money. She then said she is going to put in a request for a recovery the levy morning... And someone will call me. Guess what?! No one calls, I had to email and call Again. I get an email saying the refunded my order I didn't want that I want my order or an instant reversal of my funds. So then I have to call again and I was put through to Promise who is also just lying...

I have no package, no money. And the worst customer service

If I get told one more time, sorry for the inconvenience I'll take this further... Dealing with woolworths this time has been extremely stressful and I've never seen a team that can't provide a solution to a PROBLEM THAT THEY CREATED!!!!! I'M DIGUSTED