Horrible service fromI online call Centre _ WW-163135-H9H1J9

I placed an order on the woolworths app on the 5th of December at 13:33pm, I called the online customer care line at 13:35 asking for the address to be changed as I had clicked an incorrect address, I was told an email would be sent to the “warehouse” to have it changed and that I'd receive communication on the on Saturday I had still not received anything I called yet again and was told to call very early on Monday, I called a total of 9 Times and the courier still went to the incorrect address,I called more then thrice of Monday and yet again on Tuesday.When I asked to speak to a team leader I was told that would take time as there were no team leaders around and the consultant would have to run around looking for a team leader, I had to persist to get a chance to speak to one .I spoke to a supposed team leader by the name of Keasha Jackson who promised to call me by 5pm with a resolution on the matter, I ended up calling her and was told she's can't be. Reached as she's at head office, which is the same reply I was given when u initially asked for a team leader it seems as though team leaders have advised consultants to rather give customers a run around then speak to us ,I am livid and extremely disappointed at the lack of competence as well as the outright lack of customer service, I followed up numerous times and yet my simple ask wasn't addressed. All I want is for my purchase to be delivered this week without having to go from pillar to post I have spent over 1hr talking time and yet u have no resolution to my problem.