Horrible service from financial service

On the 26th of Nov I did a draw down on my revolving loan, whereby the available amount was R80 984. I withdrew R80 900 and received confirmation that the funds would be in my acc after 48hrs. Realizing that the funds had not been paid by the 28th I called into the call centre to query this and was told it would take 2 to 4 working days. On the 29th I called again only to be told that no mam you withdrew more than ur limit and therefore the amount cannot be paid. I spoke to a manager Morne who confirmed that they will reverse the amount back to the loan and a consultant will call me on Saturday to do the correct draw down, Saturday came and no call. I called woolworths on Sunday was told the status is still on my acc and a draw down will not be possible. 02 Dec I call them again and still the same issue. Woolworth's does not value their customers, you are taken from pillar to post without resolution. The managers promise to call you back with resolution, but nothing happens. I am at my wit ends with Woolworths and will never recommend anyone to use their services. If its not pathetic service at the stores its the call centre.