Horrible Service from a Customer Service Assistant

I app**** for the store account online. Completed the whole process and received an sms to go and collect my card at the store. I then went to the Mall of Africa. The consultant was rude and showed no interest in assisting me. She belittled and embarrassed me to the point where I wanted the earth just to swallow me. When I got there she took my ID and when to the room( leaving me on the customer service waiting area). Took more than 15 min to come back to me and when she came, gave me my ID and said there was no application on the system. I then showed her the sms that I received. She then said the application was withdrawn and I asked by who? Instead of responding, she just raised her shoulders as a symbols that she doesn't know. I went on to ask what do I do now, did the same thing again. I wanted her to give a may forward and asked again " What do I do from Here? Wrong mistake I made. She then raised her voice for everyone to hear. and quickly dismissed me and when to assist another lady leaving me there hanging . I was not expecting this form Woolworths very disappointing about the customer service I received from that lady. There many in which she shouted at me it was like she was talking to a child. or a stupid person, she was arrogant and condescending towards me.