Horrible service experience from Woolworths!!!

I am extremely disappointed in the quality of service from Woolworths Online.

On 14 June I made an online purchase for birthday gifts for my mother-in-law (order ID o ********** 50). In addition to my frustration with my order being delivered later than scheduled, I was even more horrified by the wilted and brown – dying condition of the flowers delivered. This is truly unacceptable as I would never purchase a gift of such poor quality for someone special to me.

I then followed up with an email requesting explanations, as well as to have a fresh and decent bouquet of flowers re-delivered to my mother-in-law, or alternatively reimburse me for the flowers. Woolworth's head office in Pretoria notified me that this complaint was addressed with the Woolworths Gateway Online manager, and I was advised to expect feedback from him. To this day, I am still waiting for feedback from the manager. I have not received a single phone call with an apology or an acceptable explanation. I expected excellence and quality in both goods and service from Woolworths as that is the brand they portray, but instead, my experience with their online service has not only left me shocked but also embarrassed.

Can management please be made aware of this issue and kindly assist me?

Thanks