Horrible service

My Experience with Woolworths Dash is becoming such a pain honestly. Today is my aunt's birthday in East London and I ordered a cake, the money was debited off mg card yet the order is being cancelled because apparently the I am not at the address the driver did not even bother to contact me. I have been ordering off this app for years and it's becoming really painful. What is going on! Why take my money when you guys are doing such ***** things WOOLWORTHS VINCENT EAST LONDON