Horrible service

I have tried contacting Woolworths finance, I have also emailed twice to follow up with my claim still and forward the necessary documents. No Response. I have spoken to a consultant she advised to wait for a response on the email which I send on the 11 November 2020 and a follow up 7 days ago. I have the call centre phoning me everyday for payment and ive adviced numerous times ive been retrenched awaiting for the finance team to contact me. This service is ridiculous.