Horrible service by woolworths

I made an online purchase on 17 July on the app. It said i should receive my delivery on the 25th. When the day came, i got an email instead asking me if i still haven't received my goods, which i immediately rep**** to and said i haven't. No further communications from woolworths, until i called them 4 days after date i expected goods, to be met with lots of apologies and excuses that they delivered my goods to the wrong address, and the person there is not answering the phone when they try to collect them. To this day, i havent received my goods, or even refund. Woolworths is continuing like nothing like this ever happened. HORRIBLE SERVICE DELIVERY!!!!