HORRIBLE SERVICE BY ACCOUNTS

I’m extremely disappointed with how Woolworths deal with the TransUnion updates of their store accounts account holders. My account was in arrears, I updated the account and even requested them to send me a letter confirming the status of the account which they did, after that they update with TransUnion saying that my settled arrears amount is my monthly instalment, I called their customer care line and spoke to some lady on a very bad line who said I need to talk to TransUnion who by the way also update based on information send by Woolworths