Horrible service at WOOLWORTHS TABLEBAY Mall

Bought a foundation at Woolworths Tablebay Mall Cape Town , I asked the consultant to put it on, on my face and because of covid regulations she couldn't. I had an empty one so she gave me the same colour. At home I noticed that the colour is too dark, it happened that I go to Woolworths Tygervalley and I took it with as I wanted to change the colour anyway. Got a beauty consultant at Tygervalley that was so helpful and willing to assist showed her my foundation and she was shocked to see how dark the colour was and offered to give me a sample which I tested there by myself. Went back to tablebay and they are now refusing to exchange the colour because apparently it was used and half way through. Mind you I bought it on the 4th September and went back on the 9th September, how can it be possible half way. The foundation is not used, they are claiming it was used. The consultant at tablebay had the audacity to shout at me infront of her manager and everybody that was standing there watching and listening because I demanded that they must change that colour. She could have given me a sample just like the Tygervalley consultant, she should advise me on the right colour, she knows make up better than me, that's her speciality, that's her job. Instead she shouted defending herself.

All I need is the right colour, Ester Lauder is very expensive I cannot look like a cartoon with a wrong colour on my face. That lady showed no interest, even when I called for assistance, they were 3 standing together and just looked at each other until one decided to come to me. Please assist. Asanda Solakhe ***