Horrible Service at Woolworths Sandton

On the 15th December 2017 at 16:29 I was at Woolworths the Glen, looking for a shoe and the footwear consultant I believe her name is Nhlanhla advised me that the shoes size is available at Woolworths Sandton and they can ask for it and do an IBT(I stand corrected). She called them from the connect desk where Betty and Matshidiso were sitting. The Sandton branch at the footwear department did not answer each time they were transferred. I had to use my airtime to call them and request assistance, I handed over my phone to the consultant Nhlanhla and the first person who answered was Thembi who said she will call the store(The glen) back as soon when she finds someone from footwear. About 10 minute later no call. I waited patiently and the store again (Nhlanhla kept calling the Sandton branch and no answer for almost 5minute just ringing, at the same time I had to call the store again with my airtime and spoke to Thembi again she advised that the line is not going through for The Glen branch, however at the same time their phone was ringing as Nhlanhla was still calling them. Then Thembi advised she will call me back, I insisted no; its fine she can go check the footwear consultant or personnel I will hold, she dropped the call.

As I was waiting, Nhlanhla had to leave and assist customers on the floor as the store was busy, Betty at the connect counter also had to leave for lunch, I was with Matshidiso who we waited with until I had to use my phone again to call and I spoke to Thembi again she advised me that the line for The Glen is not going through (at the same time the store received a call from another branch, I asked but the connect counter is now receiving a call from another branch and she did not answer).I humbled asked her to just help me with the shoe because it been too long and my airtime is about to finish and the battery is flat and I am on a Fnb connect contract(bill can be sent through). Thembi started explaining things I did not need to know about the backlog and delay on IBT etc. I explained to her it is fine I will be waiting until the shoe is transferred to The Glen Mall, ay it was like all that I am saying to her I don’t know what I am talking about, I advised her that she is wasting my airtime can she give someone else the phone please. She handed the phone over to Lebo Mosehletla who was then talking to Nhlanhla the consultant and they were arguing as Lebo kept complaining top Lebo about their backlogs etc. (the phone is on speaker at the time). Lebo did not want to help because it is an IBT etc. he went on and on about things that are unnecessary the ITC department has a problem and they servers are down it’s been two month blah blah he cannot do an IBT he went on and on and Nhlanhla is trying to advise him that the airtime is about to finish ay he did not even want to listen when Nhlanhla explained it is my airtime that is wasted and he took his time to walk to the floor and etc. he kept arguing I had to intervene and informed him you are wasting time and my airtime he didn’t care he was laughing and Nhlanhla was starting to be upset and informed him that it is unprofessional to act the way he is acting , this went on and on for about 15minutes and their manager (name forgotten) intervened as she took the phone asking questions and Nhlanhla advised that she is wasting my airtime and my battery is flat , she kept explaining about their backlog and I was so upset that the manager at The Glen came to the connect desk(I believe the name is Felicia an Indian female &*apology if the name is incorrect).

If it was not the wasting of time of the employees who did not respect my wish as a customer I was not going to have to pay for a bill of about 20 minutes conversation with Woolworths Sandton which could have lasted a maximum of 5 minutes. They should have listened from Thembi to Lebo to their manager. As for all that I request my airtime to be reimburse because I was willing to at least to spend a maximum of 5 minute on the phone as Woolworths stuff is always helpful and efficient when the customer calls especially when they are in the store. I am very disappointed with Woolworths Sandton staff in such a way that the IBT I am not expecting anytime soon probably mid-year in 2018 as they were all reluctant to help because they had backlogs which are overdue as per their manager and Lebo have stated, isn’t that supposed to be rectified at least when they already know about it, its Woolworths Sandton with such horrible service? I want my airtime to be reimbursed (FNB CONNCET VOICE BUNDLES) I spent 20 minutes on the phone unnecessarily. Thank you. Hoping to hear from you soon.