HORRIBLE service and NO communication!!!

Order Number: O*** I have ordered items on 25/01 to be delivered on 29/01. I noticed that the street name of the delivery address was incorrect. I updated the address more than 24 hours before the time of delivery. I also confirmed a second contact number in case the address had to be confirmed. The items were not delivered on the confirmed date, I have sent an email to *** and have received NO response whatsoever as to why the items have not been delivered. Status on my account since 29/01 is "Out of delivery". I guess the flowers are wilted by now...?? The delivery address is less than 5 km from the Woolworths in the Bluff. I did not expect this kind of customer service from Woolworths!!!!!!