HORRIBLE SERVICE AND LACK OF RESPONSE FROM WOOLWORTHS!!!

MY ORDER WAS CANCELED WITHOUT ANY COMMUNICATION WHATSOEVER FROM WOOLWORTHS AND I WAS ONLY INFORMED OF THIS WHEN I FOLLOWED UP YESTERDAY. I WAS INFORMED THAT IT CANCELED DUE TO MY INCOMPLETE ADDRESS INFORMATION AND INCORRECT CELLPHONE NUMBER PROVIDED BY ME WHICH IS A COMPLETE LIE. I'VE PROVIDED DETAILED COMPLETE ADDRESS THAT WILL LEND THE COURIER AT MY DOOR STEP AND THERE WON'T BE ANY NEED FOR THEM TO CALL ME. THE CELLPHONE NUMBER PROVIDED IS 100% CORRECT.

I RECEIVED THE SMS FROM WOOLWORTHS ON 3 DECEMBER 2025 AT 9:08 AM INFORMING ME THAT MY ORDER WILL BE DELIVERED ON THE SAME DAY BETWEEN 9 AM AND 5 PM WHICH NEVER HAPPENED AND I WAS AVAILABLE THE WHOLE DAY WAITING TO RECEIVE THE ORDER. IN THE EVENING I TRACKED THE ORDER ON WOOLWORTHS APP AND IT WAS MENTIONED THAT THE RECIPIENT COULD NOT BE REACHED. WHAT I FAIL TO UNDERSTAND IS, WHY I AM BEING CALLED WHEN YOU CAN JUST KNOCK ON MY DOOR AS ALWAYS. I'VE ORDERED NUMEROUS TIMES OVER THE YEARS AT WOOLWORTHS AND I WAS NEVER EVER CALLED WHEN DELIVERY IS MADE. WHAT IS THE POINT OF PROVIDING THE DETAILED ADDRESS?!

I CONTACTED WOOLWORTHS CALL CENTRE ON 4 DECEMBER 2025 AT AROUND 7 PM AND SPOKE TO AYANDA WHO RESPONDED LIKE A ROBOT WHEN INFORMED HIM THAT HE NEEDS TO NOTIFY WOOLWORTHS COURIER THAT I CANNOT RECEIVE INCOMING CALLS DUE TO MY PHONE ISSUES AND SHOULD THERE BE A NEED THEY MUST RATHER SMS ME. EVEN MY LAST RECENT ORDER, I WAS NEVER CALLED. THEY JUST KNOCKED ON MY DOOR AS ALWAYS.

I RECEIVED THE SMS FROM WOOLWORTHS ON 5 DECEMBER 2O25 AT 1:04 PM INFORMING ME THAT MY ORDER COULD NOT BE DELIVERED, I NEED TO CONTACT WOOLWORTHS CALL CENTRE NUMBER FOR DELIVERY ARRANGEMENTS AND I WAS AVAILABLE THE WHOLE DAY AS I WAS EXPECTING THE KNOCK ON MY DOOR FOR DELIVERY WHICH NEVER HAPPENED. I WAS ABOUT TO CALL WOOLWORTHS CALL CENTRE WHEN I RECEIVE ANOTHER SMS ON 5 DECEMBER 2025 AT 2:25 PM INFORMING ME THAT MY ORDER WILL BE DELIVERED BEFORE 5 PM ON THE SAME DAY WHICH, ONCE AGAIN, NEVER HAPPENED AND I WAS AVAILABLE THE WHOLE TIME.

I TRACKED MY ORDER ON THE WOOLWORTHS APP AND IT WAS MENTIONED THAT MY ORDER WILL BE DELIVERED ON THE NEXT BUSINESS DAY AS THEY WERE UNABLE TO DELIVER. WHEN AND WHAT WAS THE REASON FOR DELIVERY FAILURE WAS NOT STATED. WAS THE DELIVERY EVER ATTEMPTED, I DO NOT BELIEVE THAT.

I FOLLOWED UP YESTERDAY AND WAS INFORMED THAT A REFUND HAS BEEN PROCESSED WHICH I AM NOT ACCEPTING BECAUSE I STAND TO LOOSE WELL OVER R2 OOO DUE TO THE CANCELLATION OF THIS ORDER.

A MERE REFUND WILL NOT BE GOOD ENOUGH FOR ME BECAUSE WOOLWORTHS WAS NOT THE ONLY STORE THAT HAD THE BLACK FRIDAY OFFER ON THIS SPECIFIC ITEM THAT I ORDERED FROM THEM. THERE WERE 2 STORES WHICH HAD THE BLACK FRIDAY OFFER ON THE SAME ITEM AT ALMOST THE SAME PRICE AND EVEN LESSER THAN WOOLWORTHS HOWEVER I CHOSE WOOLWORTHS BECAUSE I TRUSTED THEM, WHICH I REGRET, AND I WOULD HAVE RECEIVED MY ABSA REWARDS BLACK FRIDAY OFFER CASHBACK. I WOULD HAVE RECEIVED 30% AND ADDITIONAL 15% AT THE OTHER ONLINE STORE FOR THE SAME ITEM AND WENT ON TO RECEIVE ANOTHER 22% ABSA REWARDS CASHBACK WHEN SPENDING AT CHECKERS OR PNP HAD I NOT PLACED THIS ORDER FROM WOOLWORTHS. NOW WOOLWORTHS WANTS TO RIP ME OFF BY A MERE REFUND. THIS IS 100% UNACCEPTABLE BEHAVIOR FROM WOOLWORTHS. I AM ****MED WELL OVER R2 000 BY WOOLWORTHS AND I'M NOT ACCEPTING THAT. YOU EITHER DELIVER MY ORDER OR COMPENSATE ME THE AMOUNT OF MONEY I'VE LOST AS A RESULT OF YOUR LIES AND EXCUSES. YOU ARE ************* AND UNPROFESSIONAL.

I'VE CONTACTED YOUR CALL CENTRE YESTERDAY REQUESTING TO SPEAK TO THE MANAGER WHO REFUSED TO TAKE MY CALL. I LATER ON RECEIVED AN EMAIL INFORMING ME THAT THEY ATTEMPTED TO CALL ME WHICH GOES ON TO SHOW YOUR LACK OF LISTENING SKILL AND UNDERSTANDING BECAUSE I HAVE MENTIONED SO MANY TIMES THAT MY PHONE CANNOT RECEIVE INCOMING CALLS. I REP**** ON THAT EMAIL REQUESTING THE MANAGER'S CONTACT DETAILES TO CALL DIRECTLY AND I STILL DID NOT RECEIVE ANY FORM OF RESPONSE. I HAVE TAKEN MY CONCERN TO YOUR INSTAGRAM PAGE AND ONCE AGAIN THERE WAS NO RESPONSE. I NEED THIS ISSUE TO BE ESCALATED TO THE HEAD OF WOOLWORTHS. I DEMAND TO BE COMPENSATED FOR MY LOSS.

Matlhogonolo