Horrible service after loss of card due to mugging

Horrible service. I was ****** and they took my woolworths credit card and my ID document. They will not issue me a replacement card with either my drivers license or passport. Knowing how long it takes home affairs to issue a replacement ID. The lady said they won't do it with a temporary ID even. So now I don't have use of my card. Noone from the company even bothers to call. I have sent so many emails. They said I must try to get a replacement card from ABSA. When I phoned ABSA they said they can't do it because woolworths already blocked the card. Zero compassion for clients at this business. Surely they can use their discretion.