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bianca N

1 reviews | Active since Mar 2016

13 Apr 2022, 14:03

HORRIBLE SERVICE

Hi there,

I sent my first email to your customer service team on 04/04/2022 with regards to false advertising. I also included images of what was advertised. The advert was Purchase x2 Mens Pul***** Jerseys for R99.95 each. When I tried to make the purchase it would not go through at the advertised amount. I then mailed your customer service team along with the screen shots of the deal. I then got asked for my email address which I gave, the next day I got asked if im sure I saw correctly as the Thirts are 2 for R99.95 each, at this point I was definately frustrated as I am being made to seem like im lying when I attached CLEAR image of what was advertised. I then stressed that the agent must not pretend they could not make out what was advertised. The day after that I got told sorry it was a technical error, which is unacceptable and does not help me as I want what was advertised. Since then I followed up twice, could be more and am yet to receive a response. The fact that I said I would go to hellopeter clearly didnt both any of the agents on the mail as nobody rep****. I never receive such horrible service from Woolworths but this is pathetic. I want what was advertised. The agents I spoke to was Faldi Nash, Mishquah Parker and Melissa April. This has been the worst service I have ever received from woolworths. Also if you look up my details on your system you will surely see I am a regular customer at woolworths and getting this pathetic service in return is very pathetic for such a big company.

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