Horrible Service

They don't even deserve a star at all. So woolies had deodorant items on special, i managed to get 12 items via app and paid for them. I chose the date and time of delivery and received a confirmation email. On the day of delivery i received a call that they are out of stock and will refund my money. I don't understand how a big retailer like them will let customer continue shopping whilst there's no stock and at the same time some items do indicate that they are out of stock. When you query this you are told that the stuff finished the stock. Are you selling for your stuff or customers? Why can't they separate certain quantities for stuff and other for the customers. I love woolworth but i think i will stop shopping there if they carry on like this, the stuff will be their customers.