Horrible service

I ordered three products on Woolworths App, I proceeded to check out using the Woolworths Account. My address was automatically selected using Google map on the App.

That was 07 November 2023. I paid for overnight delivery which is the expensive since they do not offer free delivery.

They used a service delivery which was keeping me posted until the delivery guy returned back with my order package.

I made means to call and update the address to both the delivery and Woolworths. Never got joy.

I then requested the process to start afresh, apparently the consultant did not action that.

I brought in the social media team ‘X’ for some reason the escalation worked. But I keep getting apologies and rants about good service but no action on my order.

Today is 07 December I still did not get anything or even a call to say we starting the process from scratch or maybe say we don’t have stock.

I have to make calls, escalate to X but the online team is busy ignoring me.

It’s frustrating to get such service at Woolworths, I enquired professionally and in the most respectful way until I was angry.

They might not prioritise my query but this is frustrating for me as a customer.