Horrible Service!!!!

Woolworths Financial Services I have never experienced such horrible service.

I app**** for a credit card, got approved, submitted documents which included a Confirm Residential Address By Co-Habitant, Owner or Parent Form which according to WFS, has insufficient information. The form that I sent is the form I got from the Woolworths store at Maponya Mall.

The reason they gave me this form is because I do not have a utility bill in my name that has the address I used when I app**** for this credit card.

What is so frustrating is that when i app**** for the card I submitted the exact same documents and I was given the card which I used for over a month and paid for at the end of September, only to be told it would be blocked because I did not submit sufficient information on this form. So now the question is how does a big financial service provider such as yourselves approve my credit card, hand it to me and let me use it and pay for it, only to be told more than a month later that I submitted insufficient information???? Was i not supposed to be told that BEFORE i got the card??

This Affidavit To Confirm Residential Address By Co-Habitant, Owner or Parent Form which I was told to fill, has my fathers FULL details, his signature, my details and the Commissioner of Oaths details. So could you please explain to me what you mean by "The utility bill provided was not in your name and the declaration does not display the full names of declarer on the affidavit." The utility bill will NOT BE in my name which is the reason for the form. The declaration DOES display the full names of the declarer who is my father.

I have been going around in circles with this and it is really not fair on me as a consumer for you to offer me a product, request documents, which i have sent on more than one occasion, only to be treated like this.

Your consultants can not assist me. I spoke to Unathi yesterday, who confirmed on reference number ********** 96 that i was going to receive a text that confirms that my card is unblocked and after an hour of receiving that text, i would be able to use my card. Almost 24 hours later, card is still blocked!!! Spoke to another agent Sipho today, who has no idea why i was given that information as my card will not be unblocked due to the form.

Can somebody please help me.