Horrible service

I have been to woolworths eastrand mall on 6 occations to collect my woolworths credit card. First i was racially disscuded between two of the finsncial services ladies and they did not know i could understand their language then They would not accept bank stamped statements of proof of adress so i needed to go get an police affidavit. On my return on friday 23/02/18 to collect my credit card the system was offline. I called woolworths financial service to complain about this and they were not even aware of the problem. Keeping my copy of id and police affidavit. I walked out without my credit card. I called the store now spoke to a lady called jenny to make sure my card is printed for me ready to go collect tomorrow only to be told i need to bring in the documentation Khozi kept when she assisted me. Now khozi is not in and i cannot get my card. Is this the kind of service woolworths offers cause in that case i rather not support them at all. Terrible disgusting service to say the least. Im horrified