Horrible, infuriating service from woolworths online and delivery

I placed an order online on the 11/07/24, on 22/07 i enquires as i had not heared or received anything, they told me my details ( phone numbers and addresses), they updated, so they said i will receive my order within 24-48 hrs.on 25th i enqired again as i had not received anything, they said my order has been returned and i will receive my refund within 24-48 hrs. 1/08/24, i asked again about my refund, they rep**** on the 4th saying my order was delivered on the 30th to Sindisiwe. I asked where was it delivered since i was informed that it was returned due to wrong addresses and how do they deliver without calling or messaging prior, and i dont know anyone by that name. I got a response today on 7/8/24, that they will investigate and get back to me within 24-48 hrs again.. ..i not hopeful at all, Woolworths has turned into a ****. The mighty has indeed fallen