Horrible Horrible Horrible

I received an sms yesterday morning that my package will be delivered yesterday 24th April before 5pm. I called your CS this morning and needless to say the person I spoke to was of no help. The then sent you a message on Instagram of my experience and that I need feedback urgently. An hour went by and I asked for feedback. I then received a call to basically tell me they have sent an email to the Courier and they are waiting feedback and I will receive feedback in a few hours. Few hours passed and I called back again to be told you are still waiting on feedback from your courier. Why can your staff not call the courier. Your staff do the dare minimun when it comea to customer service. No one has a sense of urgency. And this is your mess up NOT mine so why am I expected to call to get this sorted. I asked the last person I spoke to what is the number of the courier and was told he does not know! What! Are you kidding me. With all the money we pay for your products. This is the kind of pathetic service we receive. Horrible Service!WHAT IS HAPPENING WITH MY PACKAGE!HOPE THIS IS LOUD ENOUGH. Order reference o***