Horrible experience with WFS staff

Absolutely Pathetic service from woolies financial services customer care. No response on email. Call to speak to agent for assistance to change debit order details and the agent Lies directly to me saying changes are done and i wont have issues month-end.

Call back after now seeing details were in fact not been changed.

I sent all required info as per Woolworths app for debit orders but according to the Agent As per their policy I was not supposed to type any info but only send bank statement and ID which is not a requirement according to their App. After complaining and requesting a call recording She then gives incorrect email address for me to request a call recording. E-mail address provided by the agent does not even exist.

Woolworths needs to update their app and Specify what documents is needed because the LAZY agents Know Everything.