Horrible Customer Services

The service received at Woolworths Capricorn Park on the 1st September 2024 was Putrid. My Uncle went to buy 2x full rotisserie chickens and was told it would take 28 minutes to be ready. The lady working there is Rochelle and he told her that he would wait for it but will walk around in the store. Mind you that at this point there is no queue and nothing else was communicated. He went about his business IN STORE and returned after 28 minutes. Much to his dismay he was told that he will need to join the queue and wait again. (NONE OF THIS WAS COMMUNICATED TO HIM) Then he said he was unhappy about the scenario and with attitude she told him well then he can go and speak to the manager. Antonio (The Manager) in this scenario was not willing to assist either.

We were under the impression that WOOLWORTHS pride themselves for customer service and satisfaction. However that is not the case. Seeing that I worked for WOOLWORTHS and had to hold each customer in high regard it was very disappointing, devastating and quite frankly rude to treat a senior in that manner.

The lack of communication and respect shown to an elderly person is actually daunting. We will not leave this as is. We chose WOOLWORTHS over every other store because of the quality in service and we just had the worst experience EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AND TO TOP IT OFF… He Left with NO CHICKEN, DEVASTATED, DISAPPOINTED and had to settle for KFC!